FAQ - Smartshopper- Name change

Q: How do I update my name?

To update your name, please visit your nearest Pick n Pay store. A team member will assist you with the request in-store.

Q: What documents do I need to update my name?

When visiting your nearest Pick n Pay store, please bring the following:

• A valid South African ID or passport
• Supporting documentation confirming your name change (e.g. marriage certificate or legal name change document)

: What happens at the store?

At the store:

• The staff will verify the identity, and

• Once validated, the name change will be actioned on your profile.

FAQ – Smart Shopper

Q: How do I update my name? A: To update your name, please visit your nearest Pick n Pay store. A team member will assist you with the request in-store.

Q: What documents do I need to update my name? A: When visiting your nearest Pick n Pay store, please bring the following:

• A valid South African ID or passport
• Supporting documentation confirming your name change (e.g., marriage certificate or legal name change document)

Q: What happens at the store? A:

• The staff will verify your identity using the documents provided.